Customer Success Team

Paul Skibo earned his B.S. in Management Information Systems from Florida State University and began working at Edmunds GovTech in 2002, where he started as a Network Technician in our IT Department, before transitioning into the role of Customer Relations Director in 2008. Now, as the Director of Customer Success, Paul heads our customer advocacy team committed to helping customers achieve their goals by utilizing our products and services completely and efficiently.

I have been at Edmunds GovTech since 2019, providing MCSJ support to clients with various modules. In 2021, I transitioned to a Customer Success Manager for Alabama, Florida, Georgia, Tennessee, and parts of New Jersey.

I am your advocate here at Edmunds GovTech, and it is my goal to be an asset to your organization. I truly care about you and your local government’s success, and I am here to be the person you can count on for anything MCSJ related. Aside from work, I love traveling and networking and am currently a graduate student pursuing an MBA.

609-645-7333 ext. 1309

I began my journey with Edmunds GovTech while living in Southern Florida. For a year, I developed great relationships as a Sales Development Representative with prospects (many who are now clients) in Florida, Kentucky, South Carolina and North Carolina. I’m extremely grateful and excited to have the opportunity to add value to our customers’ experience as a Customer Success Manager for MCSJ users.

I attended Widener and Moravian University where I was a part of the Business School. Some of my hobbies include, personal training in exercise, traveling, fishing, hanging out with my dog and spending time with my family and friends. 

As a Customer Success Manager I am fully committed to understanding each of our customer’s needs and aiding them through whatever it is they need.

Tom has years of experience in account management and recruiting coordination for commercial and government clients. Alongside his account management duties, he assisted sales teams in new business acquisitions. Tom likes to travel and spend time outdoors with his family.

I have been working at Edmunds GovTech since 2020, starting out as a Business Development Representative on the sales and marketing team. I became a Customer Success Manager in 2021. As the Customer Success Manager for MCSJ customers in North Carolina, South Carolina, Virginia, and parts of New Jersey, I’ll be your main point of contact for all things MCSJ. I am looking forward to working with you and can’t wait to help you get the most out of our Edmunds GovTech software suite.

I like trying new flavors of coffee from different companies (recommendations are always appreciated) and going on hikes with my dog!

609-645-7333 ext. 1638

A familiar face at EGT, Ken comes to us via the sales team where he developed sales leads by telemarketing, networking, attending tradeshows, and participating in product demonstrations in order to develop a deep understanding of the clients’ needs. He also helps round out the teams’ knowledge by leveraging his experience supporting the BAS product line. Ken loves to ride his motorcycle and travel with his family.

Zaneb brings over 10 years of experience implementing, onboarding, and managing customers in the education space. She also has a wealth of experience in corporate partnerships, team development, and training. Zaneb loves to workout, read, bake, and spend summers at the shore with her family.

Chris comes to us from CentralSquare, a familiar player in the government technology sector. He brings over 7 years of experience in this space, spending time on the support, professional services, and customer success teams. Outside of work, Chris enjoys spending time with his wife and dog, watching movies, enjoying the sunny Florida beaches, exploring national parks and traveling to new destinations and client sites. 

I started at Edmunds GovTech as a Customer Support Specialist in 2022 and transitioned to a Customer Success Manager in 2024. I live in Western North Carolina with my husband, our two children, and our dog. I love reading, knitting, and spending time camping with my family.  I wish to be an integral part of your success with Edmunds GovTech and ensure that your experience is nothing short of exceptional!