Description

The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to customer s via telephone or by email. Our Support Specialists are the subject matter experts of our local government ERP software applications.

Expectations

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:

  • Aides in identifying a customer issue and provides a solution.
  • Creates a detailed record of client interactions.
  • Maintains a current case load and does regular follow ups with customers.
  • Ability to accurately report software issues to the Development team.
  • Conducts remote training sessions with customers.
  • Creates documentation in an effort to aid customers within software.
  • Collaborates with teammates and other outside departments across our organization to enhance software knowledge.

Requirements

We require that our EGT Customer Support Specialists exhibit:

  • Strong communication skills
  • Attention to detail
  • Strong problem solving and interpersonal skills
  • Ability to work under pressure and multi-task
  • Self-motivated and able to work well independently
  • Strong organizational skills

Qualifications

We find that many of our most impactful EGT Customer Support Specialists possess:

  • Bachelor’s Degree
  • Some technical experience (Salesforce, Jira, MS Office)
  • Accounting/finance background is a plus

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.