The next issue will mark the completion of one full year of publishing the blog posts. Looking back on the past year, and realizing that the last issue for the year won’t arrive until after Christmas, I decided to send a special issue with some reflections and acknowledgements.

Subscribers

I want to take a moment to thank all of my readers who have taken the time to comment on my blog, send me an e-mail or give me a call about something they read in my newsletter. I am especially grateful to those subscribers who let me know that something I wrote provided them with new information or caused them to reevaluate how they are doing things. I also want to thank those readers of my newsletter who felt that the content was valuable enough to pass along to co-workers and colleagues and encourage them to subscribe as well.

I also want to thank two organizations that have publicized my blog and, in turn, given me more exposure.

SmallWaterSupply.org

The first of these is SmallWaterSupply.org. I found this site through their Twitter feed at @help4smallwater and sent an e-mail introducing myself to Steve Wilson, the director of SmallWaterSupply.org.  Much to my surprise, they featured my blog in their next weekly e-mail newsletter (you can read it here). Their newsletter is filled with good information and you can read past issues and subscribe to it here. If you aren’t already a subscriber to the SmallWaterSupply.org newsletter, I recommend it – especially if yours is a small water utility.

American Water Works Association

The American Water Works Association’s Customer Service Community site went live on Monday, December 12. I’m proud to say that my blog is listed as a Customer Service Organization on their Customer Service Resources page. The Customer Service Community, along with the Conservation Community, which is another great resource, can be found by clicking on the Professional and Technical Resources tab from the AWWA.org home page.

Holiday wishes

Thank you again for taking the time to read my newsletter and for all the support and encouragement I have received this past year.

I want to wish each of my readers a joyous holiday season and health and prosperity in the new year.